Get Your Team into "Flow" and Increase Revenues & Success

Rowers 88023663 TC.jpeg

Dr. Judith Glick-Smith has been studying flow-based decision making and flow-based leadership for several years. It was during a conversation with her brother-in-law, (a former battalion chief  of a Virginia fire rescue department) when she realized that he had all of the characteristics of flow in his decision-making in his line of work. In 2011, when she needed to select a topic for her doctoral dissertation in Transformative Studies, she honed in on flow-based decision making and leadership in the fire service industry.  

Her story however, isn’t solely about her research and education with flow-based leadership. Back in the 80s Judith owned a technical writing company in Dallas, Texas and had 25 people working for her and she was an IT consultant. She witnessed many bad decisions made in IT at the leadership level and then when 9/11 hit, her business went bottoms up. That’s when she decided to go back to school to learn more about psychology and study decision-making from the angle of quantum physics, and anything that would quantify better decision making in the workplace. It was then when she truly learned all the ins and outs regarding the concept of flow.  

The feeling of being “in the zone,” is often referred to in the field of positive psychology as “the flow.” Mihaly Csikszentmihalyi, a Hungarian-American psychologist is recognized and named the psychological concept of flow. Judith says “Flow promotes productivity and people who are able to work in flow are five times more productive. Flow is that feeling you get when you’re doing what you love. You kind of lose your sense of time. You’re concentrating on the task at hand, to the exclusion of everything else around you, some people call it being in the zone, it’s the same thing.”

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Judith Glick-Smith, Ph.D. She is the author of Flow-Based Leadership: What the Best Firefighters Could Teach You About Leadership and Making Hard Decisions. She is also the founder and CEO of MentorFactor, Inc. and is the Executive Director of The Center for Flow-based Leadership. She is a recognized expert on flow-based decision making and flow-based leadership.

Whether you are in the fire service industry or not, the book referenced above is a terrific roadmap for leaders in any organization in which decisions must be made in chaotic, uncertain and rapidly evolving situations.

During the course of the podcast, entrepreneurs, business owners and C-level executives will learn:

  • About flow and why it's important
  • Characteristics of flow
  • The idea of making better decisions when your team is in a flow state
  • What you can do right now to maximize your flow state

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

Why Certify as a Woman Owned Business?

 Learn more about the process and benefits about certifying your business.

Learn more about the process and benefits about certifying your business.

The Greater Women’s Business Counsel®(GWBC), a non-profit Women’s Business Organization, is serious about the success of women-owned businesses. In fact, their region (Georgia, South Carolina, and North Carolina) is comprised of the top states for women owned businesses. As a regional partner organization of the Women’s Business Enterprise National Council ® (WBENC), they provide a premier certification for women-owned businesses (WBE). Reported as of 2014, GWBC Certified WBE’s generate more the $5.6 billion in revenue and staff more than 58,000 employees.   

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” Managing Partner, Evelyn Ashley moderated a panel discussion (which was audio recorded on site) on learning about the process and benefits about certifying your business. Trusted Counsel is a certified woman owned business itself. The panelists were; Roz Lewis, President and CEO of the Greater Women’s Business Counsel (GWBC) the Southern Region’s certifying organization for the Women’s Business Enterprise National Counsel and Deb Mackins, who serves on the GWBC and is Georgia Power’s representative to GWBC from their Supplier Diversity and Development Department. Deb provided her insight on the panel from the perspective of a company that utilizes certified women owned businesses for services.

Panelist Roz states, “When I visit a corporate partner such as Georgia Power, I’ll actually never sell your organization as a woman owned business. I sell you as a business that has the skill set, the capacity, that you check off all of their boxes, oh and that you happen to be woman owned."

Panelist Deb explains in detail what to expect when a newly certified woman owned business gets that “big contract” with a company such as Georgia Power. She states, “Georgia Power, like most companies, is changing; our needs are changing. So, we are actually reaching out to companies that we probably didn’t look at before and that’s because we are getting smaller and we need to offset some of our needs with contractors and suppliers to help us deliver power to the customer. We have to take the time to get to that level of comfort and get to know you and your business, because it’s our credibility on the line."

During the course of the podcast, entrepreneurs, women business owners and C-level executives will learn:

  • About the certification process
  • The difference between a woman owned business and a woman owned business that is certified
  • Resources and information to help develop a woman owned business or a minority business
  • What to do once your business gets certified

To learn more about The Greater Women’s Business Council and their certification process, programs and resources, visit their website at www.gwbc.biz

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.

How This Entrepreneur Used An Unconventional Approach to get Unconventional Results

  Entrepreneur Craig Handley and business partner Toni Ricciardi built a business that’s exceeded  $1 billion in sales in the last decade on the back of unbeatable company culture.

Entrepreneur Craig Handley and business partner Toni Ricciardi built a business that’s exceeded  $1 billion in sales in the last decade on the back of unbeatable company culture.

Every business is negatively impacted by high attrition. Is there anything a business can do to stop the revolving door? Meet entrepreneur Craig Handley, a call center co-founder who is defying the grim statistics of a 29% attrition rate for his industry (most industries have an average of ten percent attrition). With persistence and a lot of dedication, this modern, proud and very humble entrepreneur has not only grown his call center business from 20 agents to over 1,000 (in both the US and Mexico), but also, he’s managed to significantly reduce turnover rates by implementing a very unconventional approach.   

This week on Trusted Counsel’s podcast show “In Process: Conversations about Business in the 21st Century,” we interview Craig Handley, co-founder of ListenTrust, an industry leader for English and Spanish Language call center services in the United States and Mexico.

According to Craig, “Culture is paramount at ListenTrust. So much that we have a dedicated Culture Department. On a bi-weekly basis, we select one of our company values and focus on reinforcing it through employee engagement initiatives.”

In one of our more unique show episodes, (we haven’t had someone like Craig on our show before – highly entertaining), we found him to be extremely positive, engaging and loads of fun! He’s not your typical button-up suit type of guy. He lives “life as a full-contact sport,” grabbing it by the collar to inspire, motivate, and excel himself and others around him. We encourage you to check out the latest podcast episode featuring entrepreneur extraordinaire Craig Handley of ListenTrust.

During the course of the podcast, entrepreneurs, business owners and C-level executives will learn:

  • Culture building strategies that work
  • Why Craig trains his employees to quit!
  • How Craig saved his company from bankruptcy
  • Advice for businesses on the brink of failure

Want to learn more about ListenTrust and their approach to outsourced call center services? Visit their website at http://www.listentrust.com/

Don’t miss a single episode of our podcast show. Subscribe to our show “In Process Podcast” on iTunes and now on Google Play to receive this episode as well as future episodes to your smartphone.